Notifications Overview


With Kizen, you may set up static email notifications to be sent at specific moments during a customer journey.

First, click on Platform and then "Notifications". Next you will see four email templates which you will be able to toggle on or off. You may also click in to any one and edit the template. The four templates are as follows:

  1. Billing Failure: This will be sent to the client when their Credit Card is denied

  2. Invoice: This will be sent to the client when you send them an invoice

  3. Order Fulfillment: This will be sent to the client when their order has been fulfilled

  4. Order Confirmation: This will be sent to the client when their order has been submitted

Please note, you may create other team facing and customer facing notifications to go out when myriad conditions and triggers take place using Automations, Forms, and Surveys.

Also please note, in your billing failure email template there will be an "Update Payment Method" button. When clicked this button leads your client to a secure portal to manually update their own payment details.

If you delete this button by mistake you may create a new button and place the following merge tag in the URL field on the button settings: [[[ payment_method.update_url ]]]

Now that you've learned about Commerce Notifications, you'll be able to ensure that your clients always receive the right messages at the right time regarding their orders. If you have any further questions regarding the Commerce Notifications, feel free to reach out to our support team!


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