Common email display issues with Outlook

While our templates are designed to look good in all email clients, there are some common display issues that can crop up when a subscriber views an email in Outlook, especially in 2007, 2010, 2013 and all desktop versions. This is because those versions of Outlook use Microsoft Word to render emails which offer limited support for HTML and CSS.

In this article, we'll discuss common display issues that users have experienced with Outlook and our recommendations to troubleshoot these issues.

Line height is not consistently supported

Outlook 2007, 2010, 2013, and Office 365 do not consistently support line height. We recommend using 1.25 or 1.5 line height for all emails, but Outlook users may not get the optimal experience due to this Microsoft problem.

Broken text in buttons

Buttons with broken text or text that breaks into a second line are due to an Outlook rendering issue. To avoid this issue, you can increase the padding for your button to be more than the font size. If the issue persists, we recommend creating an image of your button and using that instead with a URL set inside the image settings.

Buttons display incorrect font

Outlook may render the incorrect font type and fall back to Times New Roman. This is caused by a space being added at the beginning and/or at the end of the button text. To avoid this issue, we recommend removing that spacing. If that does not work, we recommend creating an image of your button and using that instead with a URL set inside the image settings.

Some links will not be clickable in Outlook 2007 and 2013. To avoid this, we recommend using buttons or images for your links.

In general, it is a major issue that Outlook allows these problems to persist but there is nothing specific Kizen or any other email provider can do to alleviate these issues without Microsoft changing their rendering method.

Therefore it is recommended that you utilize contact "Groups" to segment out those contacts with an "@outlook.com" and "@hotmail.com" email addresses and send "Outlook friendly" emails with the design tweaks we've written in above.

For more information on how to create Outlook groups click the button below. Once you've created your Outlook group, be sure to always send your Outlook friendly email broadcasts and automations to the contacts in your Outlook group.


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