Emails in Kizen can be sent from any one of your Team Members (users on your account).

Your "From" name and email address will show in your contact's inbox exactly as it's set in your Team Member settings

To edit your From name, you can do so in your Team Member settings

To add a new option as a "send from" name and email address, you'll want to:

  • Add a user

  • Make sure the domain of your email address is verified within Kizen

The following steps are required to verify ownership of your domain.

Connecting Your Domain to Your Kizen Account

Step 1: From your dashboard, click Account

Step 2: Click Settings from the drop-down menu. 

Step 3: Click Custom Domain to set up your domain with your Kizen account. 

Step 4: Type in your domain name and a verification email that includes your domain name. 

Step 5: Click Add Domain.

From here you'll receive the following detailed instructions on how to verify your domain. 

Step 6: Add the appropriate DNS records to your hosting company. Go to the DNS provider that you use to manage your domain and add the following DNS records.

Common providers include GoDaddy, NameCheap, Network Solutions, Rackspace, and Amazon Route 53.

Use the Status column to see if records have been appropriately inputted. 

Step 7: Once you make the above DNS changes, it can take up to 72 hours to propagate. 

Once your domain's DNS has been verified and all records show statuses of Found, we will send you an email. That email will contain a verification link that will complete the setup process.

Once you click the verification link, you'll land on a page that states "Your domain is verified and ready to send email! You may close this window." 

From here you can send emails from email addresses including your domain.

Note: You can also overwrite your email address when sending a quick email to a contact or group of contacts by filling out the "From Name" option after clicking "Send Email" from "Perform Action on Contacts."

Did this answer your question?