Purpose: Verifying your email domain in Kizen is crucial for ensuring that your messages appear to come directly from your company rather than a generic address. This enhances your brand's credibility and helps prevent emails from being marked as spam. In this guide, we'll explain how to verify your email domain and the benefits it brings to your communications

TABLE OF CONTENTS

• Email Domain Overview
• Verify Your Email Domain

Email Domain Overview

The Domain & Tracking section of your account allows you to manage your company's out-of-the-box integrations with Kizen. Here you can setup website tracking to view contacts' impressions, add web application tracking to monitor your contacts' visits, verify your email domain, and create your custom subdomain.  

By default, emails sent from Kizen come from @kizenmail.com. By verifying your custom email domain, recipients of the email will see the sender being from your company. 

Here's how it works: 

    Email sent from Kizen with a non-verified email domain:

    Sender will be: CarlAllen@kizenmail.com

    Email sent from Kizen with a verified email domain:

    Sender will be: CarlAllen@example.com

Tip: We highly recommend verifying your email domain before sending emails through Kizen. This helps prevent confusion with your customers and emails from going to spam

Verify Your Email Domain

1. Navigate to Settings tab from the main toolbar

2. Click Domain & Tracking from the top menu 

3. At the Send Email from Your Domain section, enter your domain

4. Within the Send Email from Your Domain section, enter your email address

5. Click Add Domain

6. Go to the DNS provider that you use to manage your domain and add the following DNS records

Hint: If your DNS provider does not allow duplicate DNS records with the same name, you will need to quote each entry and separate it by either a space or a new line

7. Once your domain's DNS has been verified and the Status column reads Found, we will send you an email with verification link that will complete the setup process

8. Click the verification link and confirm that the page reads: "Your domain is verified and ready to send emails! You may close this window." 

You can now send emails through Kizen, using your email domain!

Note: Common DNS providers are GoDaddy, NameCheap, Network Solutions, Rackspace, and Amazon Route 53

Warning: All emails should be sent from an email address with a domain that matches the verified email domain

- If the verified email domain is @example.com, an email should be sent from carl@example.com

- If the email was sent from carl@anotherexample.com, the recipient would see the email as carl@kizenmail.com