Templated Emails Aren't Sending To Contacts

Is your "Default Email From Address" setup?

1. Go to Settings > Business Information.

2. From the drop down menu under Default Email From Address, select Add New Integrated Email.

3. Connect your email inbox via Gmail or Outlook.

4. Select the team member for the inbox from which you wish to send messages.

5. Once you've gone through the inbox integration process: 

From the Default Email From Address drop down menu, select the name of the team member who just integrated their inbox.

6. Click the Save found on the top right hand corner of the screen.

If your email isn't integrated, select "Business Default" 

1. Go to the email template you're attempting to send.

2. On the upper left corner of the email template, from the Sender Type drop down menu, select Business Default.

3. Select Save & Close.

Note: You'll need to select "Business Default" for the Sender Type on all active templates.