Purpose: Email Status on a Contact record indicates if email communication can be sent via Kizen: initiated individually or in bulk, manually or by an automation
Email status options
Not Opted In (default) - a contact has yet to agree to receive emails
Opted In - a contact has explicitly agreed to receive emails sent from your brand
Opted Out - a contact has Opted Out from a specific Subscription list
Unsubscribed from All - a contact has opted out from receiving marketing communication from all Subscription lists
Hint: Contact's email status updates from Unsubscribed to Opted In must be changed ONE AT A TIME
Mass updates are not enabled to change email statuses from Unsubscribed to Opted In
Suppression List - a result of a spam complaint, a hard bounce (e.g. invalid email address), or a repeated soft bounce (e.g. OOO/inbox is full). The contact will no longer be emailed. For additional information on the Suppression list, see this article.
Attention: Moving contacts out of the Suppression List designation is not available for the user. Reach out to Kizen Support for assistance
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