Purpose: The Email Interaction Dashlet allows you to view metrics on historical email activity for one or all emails that have been sent. Trend lines of email delivery, opens, clicked, unsubscribed, or complained are all available to help you answer questions like, how many days should be between each email? How have my open rates trended over time? And much more!

TABLE OF CONTENTS

• Emails included in the Dashlets
• Add Email Interaction Stats Dashlet
• Read the Email Interaction Stats Dashlet

Emails included in the Dashlets

Here's a list of Emails included in the Dashlets:

1. Emails sent through Broadcasts

2. Bulk sends or single contact send through "Perform Action"

3. Email sent through Automations

Here's a list of Emails excluded from the Dashlets:

1. Single sends

2. Emails sent via integrated inbox (Gmail or Outlook)

3. System emails (login, password reset, team member notifications)

4. SMS text messages

Add Email Interaction Stats Dashlet

1. Navigate to Dashboard tab

2. Click on Add Dashlet

3. Select Emails

4. Choose Email Interaction Stats

5. Choose Datapoint Frequency - daily, weekly or monthly

6. Name your Dashlet (optional)

7. Click Add

Read the Email Interaction Stats Dashlet

1. Customize your Email Interaction Dashlet: settings & filter are "sticky" per team member meaning it will remember your settings each time you visit the dashlet

2. The section on the left shows all emails sent

    2.1 Adjust the timeframe using the Calendar filter (see Dashlet Filters)

    2.2 Search for a specific email template by typing the name in "Find Message" field

    2.3 Switch to View All Email Statsto view all emails sent within the selected timeframe

3. The section on the right shows the trend lines of email delivery, opens, clicked, unsubscribed, or complained

    3.1 Hover over the interaction lines to see the count of emails at different time periods

    3.2 Filter by interaction: click on a category to select / unselect it from the trend

Hint: To compare two email templates performance, add two dashlets side by side

Related Articles:

• Email Dashlet Calculations
• Summary and Trend Email Dashlets
• Email Deliverability
• Dashlet Filters (Calendar filter): to change the time period applied to the dashlets