Purpose: Cancel an automation for multiple contacts by creating a new automation. This will stop the contacts at their current step in the automation. When adding them back to an automation, they will start at step 1. If you'd like to restart the contact from their current place in the automation, learn how to Pause an Automation
The Perform Action section allows you to easily contact multiple contacts at once, make updates to multiple contact records, export a list of contacts, or archive contacts that no longer need to be active. You can also start an automation for multiple contacts in this section.
To cancel an automation for a group of contacts, follow the steps below:
1. Navigate to Automations tab from the top menu bar
2. Select New Automation
3. Name your Automation
4. Choose Automation Object
5. Click Save
6. Keep step 1 as Trigger (Manual)
7. Add an Action by drag&dropping the step, or by clicking the + button near the trigger
8. Make your action Cancel Automation
9. Activate the automation by moving the "Active" toggle on
10. Save your automation
11. Go into your Contacts section of your account
12. Click Perform Action button and select Modify Automation option from the drop-down
13. Select the group of contacts you'd like to cancel the automation for
14. Finally, choose the automation you just created
15. Complete the process. Now all of those contacts will have the automation defined in the newly created automation cancelled
Hint: Once it has been cancelled, it must be restarted from the beginning. If you'd like to restart the contact from their current place in the automation, learn how to Pause an Automation