Purpose: Unarchive Contacts allows you to recover (re-activate) previously archived (deleted) contacts from your Kizen account

TABLE OF CONTENTS

• Unarchive Contacts Overview
• Unarchive a Contact

Unarchive Contacts Overview

The system recognizes if a user attempts to add a contact with an email that matches an archived contact's email in Kizen. The pop-up window suggests two options: to unarchive the contact or create a new one.

If selecting to Unarchive a Contact, the contact's previously entered information is restored. 

    1. The Timeline reflects the unarchive action

    2. All field values of the archived contact are restored

    3. Any field that was previously null, will be overridden with the new data

    4. Unarchiving a contact will not override relationship fields, if a new relationship is added

If selecting to Create a new contact, none of the archived contact's field values or timeline populates into the information block or timeline.

Hint: To unarchive a contact, the email has to exactly match the archived contact's email. Adding a contact with the same name as the archived record, but with a different or without an email, will not be recognized as an archived contact - a new record will be created

1. Navigate to Data tab

2. Click on Contacts

3. Click on New Contact

4. Enter Email that matches the contact's email that was previously deleted (archived), as well as any other details

5. Click Save  

6. Click Unarchive in the pop-up message