Purpose: Kizen enables users to efficiently communicate with individual contacts or groups via text messaging. Whether you're reaching out to a single contact or a larger audience, this guide provides step-by-step instructions for sending texts, managing your company's assigned text number, and personalizing messages

TABLE OF CONTENTS

• Text a Contact
• Text a Contact Group

With a contact's mobile phone number, you can easily send them a text. When you initiate your company's first text, Kizen will automatically assign a unique company phone number for messaging. You can view this number anytime by going to Settings > Business Settings > Notification Text Number

Text a Contact

To send a text to one contact, follow the steps below: 

1. Navigate to Data tab from the top menu bar

2. Click Contacts

3. Select the contact you would like to text

4. Click on Text Message button from the Action Block

5. Type your message and hit Send

Tip: Click on Insert Merge Field to personalize your text message to the contact

You can send a text to multiple contacts at once using a Contact Group. Follow the steps below to send a text to multiple contacts:

1. Navigate to Data tab from the top menu bar

2. Click Contacts

3. Select the V icon next to All Contacts and choose the Contact Group you would like to text

4. Select the V icon next to Perform Action

5. Click on Send Text option from the drop-down

6. Select the Group you would like to text and click Next

7. Type your message 

8. Click Next

9. Review the Contacts you are texting at Text Message Body

10. Then click Confirm to send the text message